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Return Policy


Unless otherwise specified in the item listing on our website, on the receipt or packing slip, or in the following terms, BuyAccess.com will accept qualified and conforming products for exchange or refund within 30 days of the original purchase date. Due to the specialized nature of access control, all products are subject to a restocking fee of up to 20% at BuyAccess.com's sole discretion.

Defective Items


If an item arrives in a not-new condition as a result of manufacturer defect, or a defect occurs during the intended use of the product, we will send you a pre-paid UPS shipping label to use for returning your order to BuyAccess.com.


To get this shipping label and a valid RA#, Please send an email to rma@buyaccess.com, or call (888) 209-8167. Once you've got both the label and the RA#, ship the defective item with the original packaging, paperwork and products back to us. We'll process your return and ship you a replacement or credit your account promptly.


General Guidelines


To qualify for return all products require a Return Authorization (RA) Number prior to being returned, must be 100% complete, in the same condition as when sold, and in the original packaging as provided by the manufacturer. All packing materials, manuals, diskettes, CDs, digital media, blank warranty cards and other accessories and documentation must be included. Kits and other items assembled after purchase must be unassembled and returned in the manufacturer's original packaging. All returns will be inspected and products found to be non-conforming will be rejected or subject to a restocking fee at BuyAccess.com's sole discretion.


Manufacturer and Supplier Restrictions


Some manufacturers have implemented returns restrictions that prevent BuyAccess.com from being able to accept returns or offer exchanges, replacements or credits on their products for any reason. Please check the item listing on our website to determine if special return policies are applicable to your products. Support as well as exchanges or replacements for products with manufacturer or supplier restrictions, including within the first 30 days of ownership, must be handled directly with the product manufacturer or supplier. You can find the manufacturer or suppliers contact information in your product manual, in the item listing, on the manufacturer's website or at our.


Regarding Bundles


Items purchased within a bundle are held within the return guidelines for the individual item as specified in the individual item's listing and in these terms.


Return Procedure


All returned products will be thoroughly inspected and a determination will be made if eligibility and conforming requirements are met. Please verify the product you are returning meets the below guidelines and qualifies for return to avoid any delay in, or denial of, processing your return. If a product is accepted for return BuyAccess.com reserves the right to charge a restocking fee up to 20% at BuyAccess.com's sole discretion. Return processing may take up to 5 business days from the time your product is received.


Inspection Criteria


  • • Products must be in the original manufacturers packaging, and shipped securely
  • • Products must be complete with any standard certification labels (UL listing, capacity, brand name, UPC code) originally placed and not tampered with.
  • • Product serial number, or any similar identification numbers, must match the serial number on the package or invoice (BuyAccess.com maintains serial number tracking).
  • • Products must be free from damage of any type, including, but not limited to dents, scratches, cracks, abuse, defacement or indication of removed screws/fasteners or seals.
  • • Products so labeled with a security seal, must have the seal intact and not tampered with.


Return Authorization Number


Returns will not be accepted without a valid Return Authorization (RA) number. Unless otherwise specified in the item listing on our website or in our Return policy, you may request an RA within 30 days of the original purchase date. RA numbers expire after 30 days, but we encourage you to return the product as soon possible. Any return we receive without a valid RA number will be documented and rejected or subject to a restocking charge at BuyAccess.com's sole discretion. Please send an email to rma@buyaccess.com, or call (800) 825-7848.


Return Shipping


For your protection, we recommend that you insure your return and use a traceable carrier that can provide you with delivery confirmation. BuyAccess.com shall not be responsible for items returned that are lost or damaged in transit. Postage and handling charges, both to and from our warehouse will be paid by the customer, and are non-refundable. At our discretion, BuyAccess.com may reimburse shipping charges related to the return or exchange of defective products inside the U.S. only.